Frequently Asked Questions

Simply find the item you are looking for by using the online shop in the top bar or by search on the left hand side. Click on the "Buy" button next to the product and it will add the item to your shopping cart. Then, either continue shopping or proceed to the checkout where you will be asked to type in a few personal details. These will include contact details as well as your credit or debit card information. Your order is processed securely over our servers and you will receive an order confirmation by e-mail. We do not store your card details. If you have any order queries, please feel free to contact us and someone will respond as soon as possible.

For mainland United Kingdom, we aim to offer next working day delivery for all order received before 12pm. However, this is not always possible due to stock levels. All of our delivery charges are calculated by the weight and size of the item(s) ordered. Orders will either be sent via Royal Mail First Class, as a standard parcel or by our Special Delivery courier service. Royal mail is a non-guaranteed service and generally parcels are delivered the next day. We cannot track this service and please allow up to seven days for delivery. If a courier service is required as the item is large or heavy, a next working day service is used and a signature is required upon receipt, this is a fully trackable service and the details can be received on request. In some cases, a before 9am and a before 10.30am service can be offered at an additional cost. For international parcels we also offer either Royal Mail or the equivalent courier service. Delivery times can vary but generally take 4-7 days.

Bellperc.com are happy to ship around the world. Once you have chosen all the items that you wish to order, go to checkout and enter your address. Our system will automatically let you know whether we can deliver to your address and how much this will cost.

Due to the vast array of percussion instruments we sell, it is impossible for us to keep every item instrument in stock. However we try our best to keep as much stock at all times and retain at least one of every item. However, if we do not have an item in stock we will endeavour to do our best to source it as quickly as possible. Generally the speed we can obtain an item out of stock is governed by our suppliers. As always, if you need a particular item in a hurry then e-mail us for a current stock update. You can even request that we have the item put to one side for you. If an item you have ordered is out of stock then we will phone/email you to let you know and suggest where possible an alternative.

If you cannot find the item or part you are looking for please call, email or click on the “contact” button in the top menu bar. We will do our best to reply as quickly with a lead time for the requested item.

Our system will send automated emails when the status of your order changes. You can also log into your account on our site if you have fully registered and see your previous and current orders. Please contact us if you have any further queries and we will answer any queries you may have regarding your order.

If you place an order Monday - Friday before midday we aim to send it out the same day for next day delivery. If the order is placed after midday it will be sent out the next working day. Orders placed on weekends or bank holidays will be processed and despatched when we re-open on the next working day. If you order an item that is out of stock, we will notify you as soon as possible. The option will be to wait for the item or choose an alternative. The order can be cancelled at this point, which will not affect your statutory rights.

Yes. Bellperc.com also have a large showroom in the west of London, where you can try mallets, marimba's, timps, drumkits, cymbals and much more. You can find the directions and opening times by clicking here!

We offer a student discount to students at various local music college. Please contact us to see if you are eligible.

Unless bellperc.com Ltd are holding an online only or in-store only offer we will operate a strict same price guarantee in-store and online.